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Warranty
Limited Warranty Lifetime Standard Package
Limited Lifetime Warranty
CRANACH warrants its shower systems to be free of defects in material and workmanship under normal residential use for a lifetime from the date of purchase. This warranty applies only to CRANACH shower systems installed in the United States and Canada
Requirements for Warranty Service
To initiate a warranty claim, please provide the following information:
1. A copy of the sales receipt, order detail, or invoice (must be clear and readable with purchase date, model number, and store name).
2. A brief description of the issue, including any diagnosis from the owner or a professional.
3. Photos or videos of the issue, especially if it relates to a mechanical or workmanship defect (e.g., "There is an issue with my shower system’s finish").
4. Full shipping address information, including your phone number and apartment number, if applicable. Please email the required information to support@cranachhome.com. Our team will review your warranty case and respond as quickly as possible.
1. A copy of the sales receipt, order detail, or invoice (must be clear and readable with purchase date, model number, and store name).
2. A brief description of the issue, including any diagnosis from the owner or a professional.
3. Photos or videos of the issue, especially if it relates to a mechanical or workmanship defect (e.g., "There is an issue with my shower system’s finish").
4. Full shipping address information, including your phone number and apartment number, if applicable. Please email the required information to support@cranachhome.com. Our team will review your warranty case and respond as quickly as possible.
Situations Not Covered by Warranty
1. Improper Installation: Damage caused by incorrect installation or installation not following CRANACH’s guidelines. Please refer to our Installation Guide for detailed instructions.
2. Unauthorized Modifications: Alterations or repairs made without the consent of CRANACH or using non-original parts.
3. Normal Wear and Tear: Gradual deterioration due to normal usage, such as fading, scratches, or dents that do not impact functionality.
4. Neglect or Misuse: Issues arising from the failure to follow maintenance instructions, misuse, abuse, or negligence, including improper cleaning methods (e.g., use of harsh chemicals or abrasive materials). Please see our Maintenance Manual for proper care instructions.
5. Acts of Nature: Damages resulting from natural events such as floods, earthquakes, or other acts of God.
2. Unauthorized Modifications: Alterations or repairs made without the consent of CRANACH or using non-original parts.
3. Normal Wear and Tear: Gradual deterioration due to normal usage, such as fading, scratches, or dents that do not impact functionality.
4. Neglect or Misuse: Issues arising from the failure to follow maintenance instructions, misuse, abuse, or negligence, including improper cleaning methods (e.g., use of harsh chemicals or abrasive materials). Please see our Maintenance Manual for proper care instructions.
5. Acts of Nature: Damages resulting from natural events such as floods, earthquakes, or other acts of God.
Notification Disclaimer
You must notify CRANACH within 30 days of purchase if there are any issues related to the original order, including but not limited to:
- Missing parts from products (e.g., handles, screws, etc.)
- Missing products from the order
- Wrong products received
- Products damaged in transit
If you encounter any of these issues, contact CRANACH within 30 days from the date of purchase to make a claim. After 30 days, we will be unable to ship missing parts or products, replace lost products, or damaged products. However, your products will still be covered under the applicable CRANACH warranty for claims of defect under normal use. For more details on returns and refunds, please view our Return and Refund Policy
- Missing parts from products (e.g., handles, screws, etc.)
- Missing products from the order
- Wrong products received
- Products damaged in transit
If you encounter any of these issues, contact CRANACH within 30 days from the date of purchase to make a claim. After 30 days, we will be unable to ship missing parts or products, replace lost products, or damaged products. However, your products will still be covered under the applicable CRANACH warranty for claims of defect under normal use. For more details on returns and refunds, please view our Return and Refund Policy
Finish Disclaimer
CRANACH offers several finishes, including special finishes that may vary slightly in brightness and tone due to the nature of the finishing processes. These variations are considered a feature rather than a defect. Special finishes, such as Oil Rubbed Bronze, will change over time and develop a unique patina. This dynamic nature is a feature and does not constitute a defect.
Obtaining Warranty Service
To obtain warranty service, contact the dealer, plumbing contractor, home center, or e-tailer where the product was purchased. Alternatively, you can contact CRANACH directly by calling +1 (888) 263-8999 or emailing us at support@cranachhome.com.
Exclusions and Limitations
This warranty does not cover:
- Damage caused by improper installation, accident, misuse, or abuse.
- Improper care and cleaning, including the use of abrasive cleaners, ammonia, bleach, acids, alcohol, solvents, or other products not recommended for metallic finishes.
- Labor charges, installation, or other incidental or consequential costs.
- Damage caused by improper installation, accident, misuse, or abuse.
- Improper care and cleaning, including the use of abrasive cleaners, ammonia, bleach, acids, alcohol, solvents, or other products not recommended for metallic finishes.
- Labor charges, installation, or other incidental or consequential costs.
Special Finishes
Warranty does not apply to special or living finishes such as Oil Rubbed Bronze, Dark or Old Bronze, as these finishes will change over time. These items are warranted for functionality only.
Legal Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.